Legal
Privacy Policy
We hold your measurements, your address and your order history. This page says exactly what we do with each of them, who else sees them, how long we keep them, and how to get them back or wiped.
Last updated
01
Who we are
Razeliya is a made-to-fit clothing house powered by Freshways. When you shop with us we decide what happens to your personal data, which under India’s Digital Personal Data Protection Act makes us the “data fiduciary” for it — the one answerable for how it is used.
The data fiduciary is Freshways Dairy Private Limited (CIN U74900PB2014PTC038478), registered at 922, 3rd Floor, G.T. Road, Jalandhar, Punjab, 144001. That is the company you contract with when you place an order, and the one a complaint or a regulator's notice is addressed to.
Write to us at hello@razeliya.com about anything in this policy, or raise it from the support section of your account so it lands with a named person rather than a shared inbox.
02
What we collect
Only what an order actually needs. There is no data broker in this list, and we have never bought a customer list.
- Account details — your name, email address, mobile number, date of birth and password. Sign in with Google and we receive your name and email from Google, never your Google password.
- Body measurements — the figures in your FitKey profile, plus the height, weight and fit preferences you give the measurement wizard or our stylist on a call.
- Orders — what you bought, in which colour and size, the delivery and billing address, the currency you paid in, and the status of each piece as it is cut, stitched and shipped.
- Payments — the last four digits and card scheme our payment provider returns to us. Full card numbers go straight to the provider; they never touch a Razeliya server.
- Conversations — support tickets, callback bookings, review text, and notes our team adds after speaking to you.
- Reviews given in person — when you buy from us in person and let us publish what you said, we show it under your first name and last initial, with your town if you give one, and keep your mobile number with it, never shown, so we can find it and remove it if you ask.
- Technical data — IP address, browser and device type, and the pages you visited, gathered from server logs to keep the site up and to spot fraud.
03
Why we use it, and on what grounds
The Digital Personal Data Protection Act asks us to ground every use in your consent or a purpose the Act itself allows. Here they are, in plain terms.
| What we do | Data used | Ground |
|---|---|---|
| Cut and deliver your order | Account, measurements, order, address | The purpose you gave us the data for |
| Take payment and issue refunds | Order, payment reference | The purpose you gave us the data for |
| Answer support requests and calls | Account, order, conversations | The purpose you gave us the data for |
| Keep the site secure and catch fraud | Technical data, order history | Keeping the shop standing — a use the Act allows |
| Send the newsletter and offers | Name, email, mobile | Your consent, withdrawn any time |
| Keep tax and accounting records | Order, payment, address | A legal obligation we cannot opt out of |
04
Your measurements
Body measurements are the heart of this shop and the most personal thing we hold. We treat them accordingly.
They are used to cut your garments and nothing else. They are never sold, never used to target advertising, and never shared with anyone outside the tailoring workflow. Our own team sees them only when a piece is being made or a fit question is being answered, and every desk view is written to an audit log.
You can update them from your FitKey profile whenever your body changes, and you can ask us to erase them — see your rights below. Erasing them ends the made-to-fit service, because there is nothing left to cut to.
06
Where your data lives
Razeliya serves India and your data is stored on servers in India. It does not leave the country in the ordinary run of business; if that ever changes, this policy changes first and account holders hear about it by email.
Everything is encrypted in transit. Passwords are stored hashed, never in a readable form.
07
How long we keep it
Nothing is kept “just in case”. Each record has an end date.
| Record | Kept for |
|---|---|
| Account and measurements | While your account is open, then 12 months |
| Orders, invoices, tax records | 8 years from the order, as Indian tax and accounts law requires |
| Support tickets and call notes | 3 years from the last message |
| Server and security logs | 90 days |
| Marketing consent records | Until you withdraw, then 2 years as proof |
08
Your rights
Under the Digital Personal Data Protection Act — and as house policy where the Act stops short — you can ask us to do any of the following, free of charge.
- Send you a copy of everything we hold about you.
- Correct anything that is wrong, including a measurement we recorded badly.
- Delete your account and the data attached to it, apart from records the law makes us keep.
- Hand your data to you, or to another service, in a machine-readable file.
- Stop using your data for a purpose that rests on our legitimate interest.
- Withdraw marketing consent, from the notification settings in your account or the unsubscribe link in any email.
09
How to exercise a right
Write to hello@razeliya.com from the address on your account, or raise a support request while signed in. We answer within one month, and we will tell you if a request needs longer — which happens rarely, and only for complicated ones.
If you think we have handled your data badly, tell us first so we can fix it. You can also take a grievance to the Data Protection Board of India.
10
Children
Razeliya is sold to adults, and placing an order means confirming you are 18 or over. We do not collect children’s measurements. If a child has given us data, write to us and we will remove it.
12
Changes to this policy
When this policy changes we update the date at the top. If a change materially affects how we use your data, we will email account holders before it takes effect rather than hoping you re-read the page.
Questions about this document? Write to hello@razeliya.com, or open a support request from your account and we’ll answer there.