Cancellations & Refunds

Every piece is cut for you, so cancellation has a clock. You can cancel from My Orders while the order still shows as confirmed; once it moves to the cutting table, the cloth is committed and cancellation closes.

An order whose payment never completed cancels itself: the pieces return to your bag and any wallet credit walks back, without you doing anything.

You have 15 days from delivery to raise a return or an alteration yourself, from the order in My Orders. Tell us what went wrong and attach a photo or two; the desk reads every one. After 15 days, call us or write to us: up to 30 days after delivery, the desk can still raise it for you.

Made-to-fit means a return is judged on the garment, not the size chart. If we cut away from your measurements, the remake is free both ways, as the Terms of Service promise. If the measurements you gave us were the miss, the remake promise in the terms is how we put it right.

Once a return is approved we arrange the pickup — you never book a courier yourself. You will hear from us by SMS at approval, at pickup, and when the refund starts moving.

You choose where a refund lands: store credit or the card that paid.

Store credit lands the moment the refund is approved, ready to spend.

A card refund is instructed to the payment gateway the same day and reaches your statement within 5-7 business days — the pace is the banks, not us. The SMS that says your refund is on its way is sent at the moment we instruct it.

If a payment failed but money still left your account, the gateway reverses it on its own within the same 5-7 business days; nothing for you to do.

A garment altered by a third-party tailor after delivery, or worn beyond trying on for fit, cannot return — we cannot resell a piece cut for one body, so the window and the condition rules are what keep the promise affordable.