Shipping & Delivery

Nothing sits in a warehouse waiting. Your garment is cut after payment confirms, and the delivery window on every product page, a range of calendar days set piece by piece, is the honest sum of the atelier time and the courier leg.

The clock starts when payment confirms, not when the order is placed: an order awaiting payment has not joined the cutting queue.

Across India, to the address on the order. Prices are in rupees and include delivery — there is no shipping charge added at checkout.

We do not ship outside India today.

My Orders carries the truth at every step: confirmed, on the cutting table, dispatched, delivered. The moment payment confirms you also get an SMS with the order number.

If a delivery attempt fails, the courier tries again. Each attempt shows on the courier’s own tracking page, which your order in My Orders links to. If delivery keeps failing, write to us at hello@razeliya.com before the parcel is sent back.

Hand work sometimes runs long.

If an order passes its window, My Orders marks it as running late and we leave a note in your inbox.

A delay never shortens your return window: the 15 days count from the day the garment actually reaches you.